Privacy Policy

Privacy Policy Overview

Brow Code Pty Ltd is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at

Information Collected

Personal Information is information or an opinion that identifies an individual. The types of personal information we may collect from you, include:

  1. Your name, gender, date of birth, shipping address, and contact information.
  2. Your financial information, including your bank account and credit card details.
  3. IP address
  4. Conversations with our customer support team

This Personal Information is obtained in many ways including input information into our website, purchase of our goods, signing up to our newsletter, from cookies and traffic data and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

In general, the information collected will be used to better your experience on our website. For example, we may use your data in the following ways:

  1. Process payments and refunds
  2. To provide you with our goods and services
  3. To send you updates and promotional information relating to our products.
  4. Analysis to continually improve our website and our services.
  5. To maintain records and comply with our legal obligations.

We will not sell, distribute, rent, licence, disclose, share, or pass your personal information onto any third parties, other than those who are contracted to us to keep the information confidential whether subject to a statute or a scheme which imposes similar restrictions to the National Privacy Principles contained in the Privacy Act 1988 (Cth) regarding the handling of personal information.

When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Your Personal Information may be disclosed in a number of circumstances including the following:

  • Third parties where you consent to the use or disclosure; and
  • Where required or authorised by law.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.

Sensitive information will be used by us only:

  • For the primary purpose for which it was obtained
  • For a secondary purpose that is directly related to the primary purpose
  • With your consent; or where required or authorised by law.

Links To Other Websites and Third-Party Content

Our website may contain links to other websites of interest. However, we do not have any control over third party websites, and they will be governed by their own privacy policies, not this Privacy Policy. This Privacy Policy does not apply to such third-party services, and we cannot take responsibility for the content, privacy policies, or practices of third-party services. We encourage you to review the privacy policies of any third-party services before providing any information to or through them.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Brow Code Pty Ltd will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information, we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete, and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Uses and Disclosures for Cross Border Shipments

If you engage in electronic commerce on this website, please be aware that cross border shipments are subject to opening and inspection by customs authorities. In order to facilitate customs clearance and comply with local laws, we may provide certain order, shipment and product information (such as name and titles) to our international carriers and such information may be communicated by the carriers to customs authorities. Customs authorities require the value of the product item to be stated directly on the package.

Interest Free Payments

In some cases, we act as an intermediary for your nominated Interest Free Payment Provider (e.g. AfterPay) in order to facilitate the processing of your interest free payment in relation to any products you purchase from us, which shall include but is not limited to verifying your identity. To the extent necessary, you expressly consent to Brow Code disclosing your personal information, including any information derived from your credit information, to your payment provider.

Brow Code does not provide any personal information to any credit reporting bodies unless required by law. However, your nominated interest free payment provider may perform credit checks and may disclose your credit information to one or more credit reporting bodies.

Direct Marketing (Opt-Out)

From time to time we may use your personal information to provide you with current information about offers you may find of interest, changes to our organisation, or new products or services being offered by us or any company with whom we are associated.

To unsubscribe from our email database, please reach out to

Text Marketing and Notifications

By placing an order with Brow Code, you are subscribing to text marketing notifications and agree to receive recurring automated marketing messages with the phone number provided at checkout.

If you do not wish to receive text marketing and notifications from Brow Code, simply reply 'STOP' to any mobile message received from us. Using another word other than 'STOP' will not be reasonable means to unsubscribe you.

When you opt-in for our service, you may expect to get occasional texts concerning latest Text Alerts, Welcome messages, Text Campaigns, Giveaway, Flash Sales, and more.

Cookie Policy

Most commercial websites use ‘cookies’, which are pieces of information that websites send to the browser and stored in the computer hard-drive. Cookies make using the Website easier by storing information about your preferences on the Website. This allows the Website to be tailored to you for your return visits. Cookies do not identify you personally.

If you would prefer not to allow cookies, you can alter your security settings on your web browser to disable cookies or to warn you when cookies are being used. However, by disabling the cookie function in your web browser, you may impede your ability to use parts of the Website.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy, please contact us at:

5 Distribution Avenue, Molendinar, 4214, Australia, QLD

+61 5564 6977